Shipments

Delivery is always free and is usually within 4-8 business days.

The products are delivered by the courier UPS from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.

Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.

Returns are also always free. You can find more information in the "Returns and Refunds" section.

In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the website of the courier.

If you are a registered user, you can follow your order directly from the "My Orders" section.

The courier will leave a note with their contact details. Contact UPS to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).

If you do not contact UPS or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse for a full refund. 

A signature is required for all orders over $700USD. Should you choose to waive the signature electronically through a My Choice UPS account, you will be solely responsible for any loss or damage once the package has been released at the address, per the UPS My Choice Terms and Conditions.